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Our Services

INBOUND & OUTBOUND

INBOUND & OUTBOUND

Our inbound services are designed to meet every type of need in the field of customer care aimed at acquiring new clients, providing assistance services, managing complaints, and offering help desk support. We also provide outbound call services, which are essential for maintaining a constant and effective presence in sensitive market areas for each company. With the expertise of our team of specialized operators, we design specific telesales campaigns, conduct market research and customer satisfaction surveys, carry out credit activities, and develop and maintain customer databases. Additionally, we conduct welcome calls and ensure quality assurance to enhance customer satisfaction.

BACK OFFICE

BACK OFFICE

In our contact center, we also perform back-office activities such as invoice reporting and reconciliation, specialized help desk support, document archiving, data entry, quality checks, database management, chat support, and management of complaint emails and PEC flows. Specifically for the energy sector, our specialized back-office activities include contract validations, connections (activations and deactivations), transfers and changes in tariff plans, and sales support help desk.

DIGITALIZATION OF PAPER ARCHIVES

DIGITALIZATION OF PAPER ARCHIVES

We take care of the dematerialization of paper archives in each phase: from the preparation and scanning of documents, to manual indexing or by applying barcode, up to the storage and destruction of paper archives in full compliance with safety and privacy requirements.

Tailored Solutions!

We have been offering excellent service since 2011 with availability 7/7 H24

Increase conversion rate

Organic Search Engine Optimisation

We build and activate brands through cultural insight, strategic vision, and the power of emotion across every element of its expression. Our eCommerce design starts and ends with a best-in-class experience strategy that builds brands and drives transactions.

Real-time analytics.

We build and maintain contacts through cultural insight, strategic vision and the power of emotion through every element of its expression.

How we do it

See how we do it

Brainstorming and
creative ideas

Building the strategy to
boost your sales

Contributing to reach
more people

Our customers

VODAFONE

GREENNETWORK ENERGY

FASTWEB

SORGENIA

WINDTRE

Grow your business

What happens with our clients?

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